Challenge
- Automating SAMA Account/Credit Card statement transmission from SAMA to SAB Bank.
- Meeting a strict 15-minute SLA for statement inquiries.
- Including both closed and active accounts in statement generation.
- Accessing 20 years of historical data for inquiries.
- Formatting statements to SAMA specifications.
- Establishing secure data exchange between SAMA and SAB Bank.
- Avoiding penalties for SLA violations or reporting inconsistencies.
Our Approach
- Implemented advanced Data Management tools for efficient statement extraction.
- Utilized Mule ESB to swiftly generate PDF statements within 15 minutes.
- Provided Reconciliation reports for internal bank reconciliation and quality assurance.
- Incorporated Audit statistics reports for insights during peak load times.
- Included SLA breaching alert notifications for prompt issue resolution.
Outcome
- Seamless integration with internal bank systems for efficient SLA-compliant PDF statement generation.
